ordered sunglasses from DIFF Eyewear…
ordered sunglasses from DIFF Eyewear and never received them. According to customer service, the shipping address in their system was: My name 1501 City, IL This is not a complete or deliverable address. Despite this, the package somehow ended up at 1501 Cherry St., which is not my address. I contacted DIFF expecting a basic response such as an apology and a resolution (refund or replacement). Instead, I was told they would not issue a refund or send replacement glasses. There was no acknowledgment of the error, no effort to make the situation right, and no ownership of the fact that the order was shipped to an undeliverable or incorrect address. For a $75 purchase, this level of customer service is extremely disappointing. Most companies would resolve an issue like this without hesitation. Based on this experience, I would not recommend ordering from DIFF Eyewear.