Fixing a mistake and making the day wonderful!
During Christmas we were celebrating my daughter's birthday and I got a cheesecake for carryout. I had a gift card I planned to use but inadvertently used a debit card. When I got home I realized what a stupid thing I did and called the manager at the Cheesecake Factory on Nicholasville Rd. in Lexington, Ky. I got the manager Brent and he was so kind and helped me change the transaction to be covered by the gift card. I know as a manager it's left up to their discretion whether to help with that but Brent went above and beyond to help make it happen. Hats off to you Brent and you made my Christmas that more special.