Very disappointed, all the way around
I've ordered from this company in the past and was always very satisfied. However, this time something has changed, and not for the better. I ordered a blanket for my son, who had just lost his cat (with the cats' picture on the blanket) in early November. I paid extra for it to make sure we got it in time for Christmas. After not hearing from them in almost 4 weeks, I finally reached out and was told they had finished the art work TWENTY SIX DAYS AGO and were waiting for my approval. But they had never sent me ANYTHING with a prototype or saying that they needed my approval. Finally they directed me to my "portal" with a mock-up of the blanket. I asked for them to please move the photo to the middle of the blanket. I received the finished product, FINALLY, today, January 2. Not in time for Christmas, which I'd paid for. And the photo was at the bottom of the blanket, not in the middle as I requested. I will NEVER buy from this company again. Beyond disappointed.