There is no Customer Service at Surlatable in Tysons Corner, VA.
This review regarding the customer service at Surlatable is easy. There is none. The Tysons store is fully staffed with many employees standing around, but at check out there were only two staff, one checking out customers and one spending an exorbitant amount of time trying to find a pan for one customer. Meanwhile the line had a dozen customers and the wait to check out was twenty minutes. In addition, when we got the item home, a simple spatula, we discovered that when you removed to store marking and tags there was a dangerously sharp edge to the spatula making it very dangerous to use. We tired calling the store and I have been online for 31 minutes listening endlessly to an annoying loop of an announcement touting the wonders of Surlatable, employment opportunities, and delivery service. This announcement became became annoying after about 100 times. So, my suggestion is to patronize the many, many other options for kitchen items. Hopefully, you will be rewarded with a company that actually has customer service.