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April M

美国

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Safeway

Safeway delivery two thumbs down

I placed an order for home delivery of groceries from Safeway today. I got a text saying my driver was on the way so I went to my front door so I could watch for them. while I stood there, I got a text saying your order has been delivered. It took me quite a while to figure out how to even report that my order was not delivered. There wasn’t an option there to say I didn’t receive my order. I had to go through a lot of unnecessary rigmarole, talking to customer service, etc. to request a refund which I won’t get for three or four days! ridiculous! I’ll never order delivery from this Safeway in Denver at Yale again I thought they used someone other than Uber to deliver the orders

2026-01-03