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Zach Allen

美国

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Creality

Creality Support Unhelpful

Creality K2 Pro arrived extremely damaged, both sides of the printer are shattered, and the frame is bent to where the front door will not close. Normally I would reserve judgment as the damage is most likely FedEx's fault, but I have been talking with Creality support for 2 weeks, provided proof of the damaged printer, and still have not received a return shipping label. They keep asking me to test if the printer works, when I have confirmed it is completely destroyed and non-functional.

2026-01-03有帮助 1