MAMagaljewelry★★★★★
Great product...NOT
This is my second review....I would leave a negative star if possible. The customer service is a joke and is very much always an 'automated' response. You cannot physically talk to a person from the company; it's all automated. I've had an issue since the purchase of a bracelet in August 2025. Poor quality and lack of any type of ownership of the issue. Both bracelets started to unravel almost immediately but yet they do not back the craftsmanship after 14 days. I had to pay to get it restrung once and after almost 2 months before they returned it to me, within a week it started to unravel again. DO NOT BUY FROM THIS COMPANY!
2026-02-04
MAMagaljewelry★★★★★
Frustrating customer service
Jan 03, 2026 -I have been dealing with an issue since October 23, 2025. The lack of customer service is frustrating and seems to be automated. I had my bracelet for about a month, and the string knot came undone. The company said after 14 days they can't guarantee craftsmanship (they attributed it to 'normal wear'), so I had to pay to have it restrung. This process started October 29, 2026. As of Jan 03, 2026, I still do not have my bracelet back even though I sent payment for restringing in October. I can't get ahold of a live person and have been given the same answer to my status questions. They claim the shipping label machine is broken, which is now going on three weeks.
2026-01-03有帮助 1
