Decent enough experience
First off my experience has been overall positive. I messaged them ahead of my order asking if they had a certain doll in stock. They answered the next day and said they had it in their Canadian warehouse. I paid for the item and four days later got it. I can confirm that there is a Canadian warehouse. Just remember to ask ahead of time before ordering. The doll came and was not as it was pictured on their website. I wrote to them about my concern. They promptly answered the next day. They stated that the doll was enhanced via make-up, a different wig and clothes. I ran a picture of the doll head through AI to see what the make-up would do to the doll and it did jazz up the presentation of it. I suggested to them that they change the "Guarantee: 100% as in pictures" line on their doll's description as it would throw off people's expectation of what they are receiving. They stated that they would send another set of clothes, wigs and eyes. This was a nice act of goodwill. I would consider buying more from them in the future, knowing what I can now expect from their catalog. Overall, a good enough experience and prices were decent.