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Karen Giacopelli

美国

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Sur La Table

I was missing an item from my order

I was missing an item from my order. I contacted customer service and spoke with Daniel Garcia. Daniel was very helpful and explained why that item was not in the original package received (was being sent directly from the manufacturer). Daniel went above and beyond and contacted the manufacturer and tracked the package. He told me the day and even 2 hour window delivery time. I received the missing item a few days later exactly when Daniel said. Thank you Daniel!

2026-01-04