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Wendy Duin

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Ask & Embla

Not worth it at all

After placing my order, it took a very long time before it arrived. Eventually the package was held by PostNL because import fees had to be paid. I contacted Ask & Embla about this and they told me I should pay the fees so I could receive the package quickly, and that they would investigate what went wrong. I trusted them and paid the fees. I finally received the package, but when I asked for the umpteenth time how things were going, they casually told me it was my problem and that I should not have paid the fees. And they will not pay me back. The delivery service later explained that Ask & Embla had not declared the correct value of the package in order to ship it more cheaply, which is why the import fees were charged in the first place. The jewelry is not great at all. Some jewelry dont even close. It looked so much better on the site. So if you are willing to wait months for your jewelry and pay several extra tens of euros (€23) on top of the price they promise on their website, then I would recommend them.

2026-01-04有帮助 1