Publix at Cosby Station in Douglasville, GA where shopping was not a pleasure
I tend to shop at Publix at Cosby Station in Douglasville, GA, even knowing that the prices can be a little higher, because the customer service has been pretty outstanding. However last week on Friday/Saturday, I went in the store to order a fruit tray and was told I needed to order it online. I was a bit taken aback, but I did as instructed and went online and ordered the tray. There is a section that says "Special Instructions" I put in my request that I only wanted strawberries, blueberries, pineapples and apples. This was the request of the person I was gifting the tray to. Yes the photo reflected different fruits, but I though that was for advertisement or photo purposes. My husband picked up the tray that had melon etc... Not what was in my special instructions. The special instructions were still listed on my receipt. I went into the store on Saturday morning and went to customer service to ask for the manager. After waiting 10 minutes the lady returned and said the manager said for me to go to the Deli to have it handled. He never came out. I then went to the deli and waited another 6 minutes for her to come out. She said we cannot change it due to "Publix Policy". (I missed the customer class on all the Publix policies) I asked if they read the special instructions and if so why would no one contact me via phone or email to instruct me on this policy. No response. One question, if the manager knew this was the policy, why would you send me to the Deli Manager. So not only did I not get what I needed, but I was also sent around the store to attempt to handle. I went back to customer service to pay again for the fruit I needed. The customer service person was shocked that they did not fix it. I guess she missed that policy meeting too. On this day, shopping was clearly not a pleasure.