6 weeks with no update and no delivery
FINAL UPDATE: as of 11/15 I received my order. The company made this right and I’m happy with the product. I appreciate what they did. 2nd UPDATE: as of 11/8 I did finally hear back and they have processed a refund for the order I never received. I’ll update or remove this once it is fully completed. UPDATE: I emailed directly again as requested in their reply below. Once again there hasn’t been a response. Horrible service experience and I’ll also be contacting the BBB as a next step I placed an order for the rock stepper on 11/26. I received 2 emails that day quoting a 3-5 week delivery time. That’s fine and I was willing to wait. It’s now been 6 weeks and I haven’t heard anything at all. I’ve emailed the company 4 times and haven’t received any response at all. I will need to pursue a refund with my credit card because this company is non-responsive. I’m Incredibly disappointed as I truly wanted this item