Idiotic customer service
I ordered in Cyber Monday for a good discount. It was a fairly big order. Added the discount code. I got distracted and my credit card / cart timed out and when I did it again forgot to re-add the code. I *immediately* emailed them, planning to cancel the order and re-order if necessary. I emailed three times and it took a week for them to get back to me. They refused to honour their promotion or refund me in cash, instead offering me a Kiwi co credit worth somewhere around a fifth of the total discount I had lined up on Cyber Monday. I just kept getting obstinate basic customer service refusals. Ignored my request for a manager. Makes no sense. It was literally their own sale that they had on for days! I’m so pissed. Stupid anti-retention idiocy. Going to hopefully have my kids enjoy these boxes then NEVER AGAIN and I’ll trash their reputation any time I get the chance from here on out.