Pathetic Service from RedBus
I had booked a bus ticket through RedBus on 4th February 2026 for travel from Mumbai to Shivamogga. Due to traffic congestion near Lonavala, there was no communication or update from the bus operator regarding any change in the schedule. When I reached the pickup point, I contacted the bus operator and was informed that the bus had been cancelled and that I should contact RedBus for further assistance. I immediately contacted the RedBus customer care team. One of their executives connected the bus operator on a conference call, during which the operator confirmed that the bus was cancelled. The RedBus executive assured me that a refund would be processed. However, despite this confirmation, I have still not received my refund. Instead, RedBus is repeatedly closing my support tickets, claiming that the bus operator is now denying that the bus was cancelled and therefore the refund cannot be processed. This is completely unacceptable. I made the booking through RedBus, and their own customer care executive verified the cancellation with the operator on a conference call. Despite that, no resolution and no refund has been provided till date. This experience clearly reflects extremely poor customer service and lack of accountability from RedBus. I strongly advise others to think twice before booking through RedBus, as the customer support is extremely disappointing and unhelpful.