I have ordered multiple times from this…
I have ordered multiple times from this company. Their prices are typically reasonable, not great. Sometimes their prices are considerably higher than local stores. Their shipping prices are outrageous and I only order if I can get free shipping, over $15 per bottle for shipping regardless of order size and I have had some bottles quote over $27 just for shipping. Their customer service is horrible and fully processed with AI, a recent change. Most orders do not ship as one shipment. I have had one multiple bottle order ship together out of 6 total orders not including advent calendars. Since this is alcohol a signature is required for shipping. Orders that come as multiple shipments makes managing a work schedule with the signature requirement a nightmare. I have had shipments change the delivery date only after I stayed home a whole day. I have thought everything was fine too only receive 1 bottle out of a 7 bottle order. Forcing me to adjust my remote work schedule or take more pto with no transparency this is happening. I have placed orders for in stock bottles only to be told 2 weeks later they are out and they are sorry with no compensation. Then the next day the bottle is listed in stock for a higher price. They use realtime AI pricing so the price you see likely will be different tomorrow for non collector items. During the advent calendar in 2025 a bottle showed at $82 before the evening it was to be tasted, by 6pm the day the event would most highly discount the bottle the discounted price was $112. Currently I am filing a chargeback for my Christmas order because it says delivered but I have only received 1 bottle out of 7 ordered and when I try to work with customer service I am continuely told by AI the order was delivered in October, but I didn't even order until 12/26. When the AI asks if I want a person I say yes and am never connected to a person and only receive AI automated emails reiterating that an order placed 12/26 was somehow fully delivered in the middle of October. This move to AI customer service and pricing had now lost this company a customer forever.