Poor quality product, terrible customer service
I ordered two of the handmade door stoppers direct from the Yukon Design Studio website, the rat and lizard designs. To say the product is disappointing is an understatement. While I appreciate that there may be variability with handmade products, the minimum expectation is surely that the product resembles the design as pictured on the website in terms of size, shape, and general appearance. None of this was the case for the products I received. Furthermore, the door stoppers are extremely light, and would serve no functional purpose in keeping doors open. The quality of the crochet is also very poor, with the stuffing clearly visible. Customer service is a disgrace, I contacted the company, including pictures of the products, twice in 12 days before receiving any response, and when they did reply they told me to follow the instructions on the Returns Page. This was pointless, as the Returns Page states "To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number". I have sent three follow up emails in the three weeks since requesting this and have still received no response.