Serious Lack of Customer Service and Communication
I had contacted BookBaby the last quarter of 2025 to edit and format my latest book . My initial contact seemed only interested in getting the sale because after I chose to edit with BookBaby, she couldn't be bothered to answer my questions. The editing job was "ok," but for the price I paid, it was not worth it. The editor made comments and asked me questions, but when I called to ask questions for clarification, I was told I could get answers if I wanted to pay for another round of editing. I have published professionally before and the editors and I had clear dialogues. BookBaby feels very unprofessional. For now, I am extremely concerned to continue working with BookBaby, as I don't trust their customer service and can't seem to get my questions answered. After reading other reviews about problems with distribution, I also have reservations about the quality of this company.