Terrible customer service and unjustified rate hikes
Ridgewood Storage Post is a textbook example of how to alienate and exploit long-term customers. After more than ten years of on-time payments, my monthly rate was suddenly increased by over $200 with absolutely no change in service. No explanation, no justification, and no warning that showed even the slightest respect for customer loyalty. Just a massive cash grab. When I tried to contact them to understand or dispute this outrageous increase, I was completely ignored. I reached out over four separate times and received zero responses. Not a call. Not an email. Nothing. Their customer service is either nonexistent or intentionally dismissive. Then, after a single failed card charge—which occurred one week after Christmas, when delays are common—they immediately tacked on late fees, despite my decade-long payment history. No grace period. No outreach. No professionalism. This company has made it very clear that loyalty means nothing to them. They will raise your rates aggressively, ignore your attempts to communicate, and penalize you without hesitation. If you value transparency, basic decency, or competent customer service, do not store your belongings here. There are far better options in Brooklyn that won’t treat you like an inconvenience once they have your money. If you want it borderline scathing, more emotional, or with stronger language about greed and incompetence, I can push it even further — just say the word.