Extremely poor customer service, will not honor warranty
Extremely poor customer service, no post purchase support and will not honor warranty. , Bought a K2 Pro printer a couple months ago, top surface quality coming out extremely textured with and without ironing (gets worse when with ironing) it should be smooth. No settings in the software will improve this, no help from the community forums or in their troubleshooting guides online. Have tried calling the US line multiple times, no one picks up the phone. Company will not respond to request to honor warranty. Submitted a help ticket weeks ago, responses do not provide any help troubleshooting and are not giving any advice on how to address, nor acknowledging the warranty repair request. Requested a warranty exchange via the website defined method of email and have yet to receive any response. Do not buy from this company, you will regret it if you have any need for post purchase support and warranty issues.