Bad quality and no refund in sight
This is about order 532128. Not only the quality is aweful but now my refund is being held hostage. I sent hair back right after seeing the quality of the tester piece which was horrible. Cuticles not facing same direction, shedding, different texture hair and very high ratio of short hair. I ordered clip in extensions on 4/30, got my order on May 4th and decided to return it without opening main compartment because the tester piece looked terrible. So I shipped it back to them on May 5th. Thanks to dysfunctional usps, my return was delivered on May 12th. Since the hair was not opened or touched, the refund should've been processed very fast. Well, it's May 23rd today!!! 11 days passed and no refund in sight. I reached out to them on May 19th and was assured that my refund is processing and I need to give it 3 days for it to get posted by my bank. Nothing has been posted. Not a darn thing and nothing is pending. Very frustrating. I need my money back. Do not buy from this company. Also, there is a stupid membership trial that they make you sign up for and that fee they will not refund! Now, you can order their defective products on Amazon, where they will not hustle a non refundable membership fee out of you. Customer service has been responsive except to my last message yesterday where I questioned them why the refund has not posted like it was promised. Stressful and frustrating. What kind of business are you running that it takes longer than 2 or 3 weeks to process a refund for an unopened, completely sealed item??? If I don't get my refund by May 26th, I'm contacting my bank and will get my money back that way.