Item delivered but not received and they replaced it after 14 days, gave refund 15%
I bought floor mats on December 28th, I got notified on January 2nd and directly went outside after the notification but no package around. I sent a complaint to them and the carrier. Update on January 11th: After complaint, the problem is not resolved yet (11 days after the so-called delivery). I was still waiting for my package. I sent a reminder to them after. Update on January 13th: After discussing the issue with customer care, they sent me a replacement. I received the package on January 16th. This matter could have been resolved much earlier if my claim had been properly addressed on the first day. The floor mats are a little bit thinner than expected but they do the job and fit well with my Elantra 2013. Another update: They gave me a refund of 15% of the total price to compensate the bad experience.