Customer service sucks
Update: not that it improved my opinion, but evidently the rejection is done by AI, and when I replied to the rejection email, I got no answer from Customer service, but 4 days later I received a new replacement. Customer service sucks. Have an 8 month old Keurig Duo that I bought on Amazon. I love it, but it quit brewing immediately after I finished descaling. I tried all their remediations, and nothing helped, so the asked for a pic of the S/N and copy of the receipt. Sent both and almost immediately received a notice that the warranty could not be honored because of at least one of 6 reasons, none of which applied. So I guess my choice is either buy a new one or switch brands. You guess which is most appealing.