Incapable of Listening to 2 Design Requests at Once
Designing a ring with Custom Made was one of the most frustrating endeavors I've had. I repeatedly would request the same things (size no bigger than 3mm, symmetrical design) and they continually provided sketches that did not include both of these elements. At the end it was clear they were using AI as the answers were also "yea great idea" while forgetting the details I had requested. I was extremely frustrated that I had to keep repeating myself and that there was no chance to have a call or video call with the actual designer, that is if they actually have one. I was looking for creative designs and was given the same thing over and over again. It was a BAD and TERRIBLE experience and I would never recommend this brand. Thank goodness I still have so much time because I would have ended up with a botched wedding band if I didn't.