Poor quality items even worse customer care
I purchased 2 items before Christmas. When they arrived one was an XL in women’s but it was sized to fit a child. The other, an XL in men’s ran small. The zipper was all plastic and was stuck, wouldn’t zip up or down. I was afraid to break it. I sent them back but was faced with a nearly $10 return fee per item. Wow that’s a lot! Then they issued me 2 gift cards for my return. I tried to get them to give me my money back to which they responded they couldn’t. I’m not sure why even though I told them the issue and that I wouldn’t be ordering from them again. I was forced to have those gift cards. I ordered again to at least get something out of it and lo and behold, the next time I got was so cheap, so thin. I paid over $100 for it and could have found something better at a dollar store for $10. I returned it immediately and wouldn’t you know it, I was given gift cards again. I tried and tried to get them to refund me money instead of gift cards as I don’t want to do business with them at all. They explained again they can’t. The problem isn’t that they can’t it’s that they won’t. They don’t care about customers they just sell cheap items and force you to keep doing business with them by giving you gift cards and continually charging outrageous fees to return their junk to them. Buyer beware. You can get better quality gear anywhere else and better service too. This company is terrible, greedy and doesn’t care about the people who bring them business. If I could give a zero, it wouldn’t be enough.