Won't let me place any orders, and it seems like it's because I returned a faulty computer
I returned a faulty laptop last year, and now they won't let me place any orders online. The computer would not shut down properly and would just keep looping, trying to shut down - saying it couldn't shut down properly- trying to restart- then not restarting because it said it couldn't shut down properly - and so on. I returned it. I then made a decision to get a tablet that had more processing power than my old tablet instead of getting a new computer. That order went okay other than a question that they couldn't answer, and I also ordered a keyboard. The keyboard was not what I expected so I did return it. Otherwise I've placed dozens of orders and never returned items. Now it will not let me place an order online. I placed an order for a memory device. Almost as soon as it confirmed the order, it canceled it and took the reward balance that I used for the purchase. That was around Christmas give or take a month or so. Now I just tried to order a laptop and tablet yesterday for shipping, and I woke up this morning with an email saying the items were not in stock. I went back online but it still showed that the items were available for shipping. I checked local stores and they were both available at a store, so I placed the order for there. But, when I placed the order for store pickup, within 2 minutes I received an email saying they couldn't verify my information. I verified everything again and tried to place the order again, and the same thing happened. I did speak with someone who said that she would have someone look into it and get back to me, and told me to try not to order again for between 24 hours minimum or up to the 72 hours it took for me to hear from someone. By then the items will most likely be out of stock and I won't be able to order them. I feel like I'm being punished for returning 2 items, one of which was faulty and did not work properly. Customer service has been awful because when I did call about the computer that was faulty, letting them know that it would not let me factory reset it and I was concerned about some of my information on it, (I had only just set it up initially and the fault was almost immediately apparent when it tried to do updates and restart so there was not a ton of my information on there, but I didn't want any of my information on a computer I was returning), the person I spoke with called me a liar and yelled at me because he said I was past my return window. I told him my receipt gave a date and I was well before that date, but he continued to yell and transferred me to someone else who confirmed that I was correct and was within my return window and was within my return window. She was in accounting so she transferred me back to someone else in customer service who also did not read my info and told me I was outside of my return window. When I let her know someone else just confirmed I was within my window, she looked and found where I was correct. My experiences within the last few orders have been awful. I know that Best Buy cannot help that there was a faulty computer as they do slip through and it happens every once in awhile, but the way it was handled and now not allowing me to place any orders is awful. I'm now at a point where I do need a new computer and found one that I thought was perfect, and was getting a new tablet for my husband, and I'm not allowed to. The person I spoke to said that's not the reason, but I find it funny that I never had problems placing orders before, but now have a problem because I returned a high dollar computer that had definite issues. I don't trust that I will actually get a response.