DO NOT USE THEM
IF YOU SEE THIS DO NOT USE THEM IT IS NOT WORTH THE HASSLE OR YOUR TIME FIND ANOTHER COMPANY!! It pained me to give even 1 star. I would never use this company and never rec. it to friends or family. They change your pick up times throughout the day regardless if you pay. It def feels like they play a game and it's the worst experience as a customer. I also paid for drop off to select a window and they changed the time. They can't tell you when the truck will actually arrive. It's the worst especially if you have to coordinate other details to your move. In my case, I was moving out of state. Even though I paid for a window they moved and when I called they told me I selected that time that Clutter actually changed it too. It's actually funny as they text you updates and I have a text thread showing confirmation of my original time and the changed time. So then, they ask you to file a claim regardless that they as the company changed it. They have a lot of repeative responsives their replies are the updates you receive in text and email, so I don't understand how they are actually being proactive to resolve an issue. Do not pay to support this company and store your items that you don't even have access too and it's stored in a big warehouse. They mislabel the pictures in your profile as well. They labeled my items toddler bed??? I didn't even see my bed when I want them to dispose my mattress at drop off they have you select it in your profile, but I couldn't even do that bc of the poor labeling. SO PLEASE DO NOT USE I HOPE ANYONE CONSIDERING THIS SEES THIS. I'm a very organized person and they truly have rattled me with their poor customer service - DON'T LET WEBSITE PAGE FOOL YOU!