Booked through Expedia, Denied Refund Despite Medical Emergency
I booked Turkish Airlines tickets through Expedia for travel on July 17, 2026. Days before departure, I suffered a severe fall, was hospitalized twice, and my cardiologist advised I was unfit to fly due to heart attack risk. I provided all medical records to Expedia immediately. They advised me to cancel to avoid a "no-show," then refused to issue a refund or voucher—passing responsibility to Turkish Airlines, who also denied my claim. To make it worse, because Expedia canceled my ticket, Turkish Airlines' system no longer recognizes it, so I cannot even appeal directly. I paid [amount] for a service I cannot use due to a documented medical emergency. Expedia took my money, canceled my ticket, and left me with nothing. Absolutely unacceptable. Beware—they do not stand by their customers in emergencies.