The software caused a macOS system freeze
The software caused a full macOS system freeze during normal NTFS write operations, requiring a forced shutdown on an M1 Mac. No kernel panic log was generated, and after extensive troubleshooting (including disk checks on Windows), the issue was ultimately attributed to the driver behavior rather than disk hardware. A refund was eventually granted, but only after prolonged back-and-forth and repeated attempts to shift responsibility to the file system. Potential buyers should be aware that this is a kernel-level component, and a single freeze like this is not an acceptable risk for a production system.