⚠️ Avoid at all costs
⚠️ Avoid at all costs – No reservation, no support, no refund I booked a hotel through Billabook and received a booking confirmation. When I arrived at the hotel, I was shocked to be told that there was NO reservation under my name and that the hotel has no cooperation or record with Billabook at all. I contacted Billabook multiple times by email and received absolutely NO response. There is no phone number to call, no real customer support, and no accountability. I was left without accommodation upon arrival and had to find an alternative on my own. This is a complete failure to provide the service I paid for. The lack of communication and responsibility is unacceptable. I am now forced to file a chargeback through my bank. Extremely stressful experience. I strongly advise everyone to avoid this company