Only Order if You Want to Wait 6 Months for Delivery
I ordered an FTS Glide (cable weight system) on December 20, 2025. It's been 4 full weeks, and the only communication I've received from the company was when I reached out 2 weeks ago. The customer service rep was snarky and said, "The email says 4 to 6 weeks." I'm STILL waiting for a shipping notification, let alone for the equipment to be installed. If you order online, be prepared to go through a few credit card cycles and pay the balance before the order even ships from the warehouse. Update 2/4/26: I'm still waiting for installation. The unit was finally shipped to the installer and arrived on 1/30/26, but the installer has not contacted me regarding installation.