Please stay away from this company
Please stay away from this company, who I had to chase to find out what had happened to my order, and then lied. I ordered a Christmas present in early December for my daughter. I knew it was an international delivery (I had paid high international shipping costs), but after a couple of weeks there was no tracking information and no sign of the package. I emailed them, and they told me it was on its way. They eventually told me that the package had been lost and they would send a replacement immediately, but it would still take the international shipping time of 1-2 weeks. In mid-January I chase them again. They admit that the replacement was never actually sent. I asked for a refund, really frustrated by the whole experience, and they have just ignored this. I don't know at the moment if I'll get my money back.