They left us high and dry when the…
They left us high and dry when the Vatican was closed unexpectedly the day of our tour. We understand that was unexpected, but they had the ability to reschedule us and did not follow through. We had planned our short stay in Rome around their promise to take us to the Vatican and Museum. We received notice of the closure at bedtime before our early morning tour, so arrived over an hour early to seek assistance rebooking Vatican admission for the following day. At that point, we still had over 24 hours for them to arrange to rebook us for the next day. Two different representatives agreed to assist us, or connect us with someone who could, but neither followed through to help us.