Stay Away
Stay Away – My Experience Was Extremely Frustrating My experience with Create Neon has been one of the worst purchasing experiences I’ve ever had, and I would strongly advise others to think twice before doing business with this company. Everything changed after I made payment. Before I paid, I was assured that my sign would arrive within 7–10 days. That timeline turned out to be completely inaccurate. Instead, I waited more than three months to receive my sign. Throughout that time, I was repeatedly given promises and explanations, but the deadlines kept changing. After so many delays and conflicting information, I genuinely began to worry that I had been scammed. Although I eventually received the sign, my problems did not end there. Because my sign is an illuminated sign, my local permitting process requires documentation showing the appropriate UL listing or certification information. For more than two weeks, I have been trying to obtain the required UL file number or documentation from Create Neon. During that time, I was repeatedly told they would contact the appropriate department and send it to me. I was specifically promised a response within 48 hours on multiple occasions. Those promises were never fulfilled. As of the time of writing this review, I still have not received the requested documentation. My text messages and phone calls are now going unanswered, leaving me with a sign that I cannot move forward with installing because I still do not have the information required for my project. Good customer service doesn’t end when a payment is made. If a customer has a legitimate post-sale issue, especially one involving documentation needed to complete an installation, they deserve timely communication and follow-through. Unfortunately, that has not been my experience. Based on my experience, I cannot recommend Create Neon. Be extremely cautious before spending your money. I hope this review helps others make an informed decision and avoid the frustration, delays, broken promises, and lack of communication that I experienced.