They take forever to reply and just keep telling me to follow the same troubleshooting steps. I've already explained multiple times that I've completed every step and nothing fixes it. Waste of time
Support responses are very slow, and despite me clearly stating multiple times that I've already performed all the recommended troubleshooting steps (including firmware downgrade, new heat bed replacement, voltage checks, etc.), I keep receiving the same generic instructions. This back-and-forth is wasting a lot of time and hasn't moved the issue forward at all.