If I could give zero stars, I would
If I could give zero stars, I would. I should have looked for reviews before purchasing this item, but I wasn’t sure what company it came from. Overwhelmingly, others have had the same experience I had. It advertises ‘90 day returns with no questions asked, full satisfaction guaranteed’. But when you try to return something, they do everything they can to dissuade you from doing so. It would be at least another $20 they say, and suggested I just keep it and give it away. Which I will do because I do not want to invest another penny in this company. I could tell that the person responding to me was probably using Google translate to express herself. I ordered a sweater that looked or fit nothing like the photo, didn’t even have a label on it, and came in a flimsy plastic bag from China. It took a long time for me to receive it, and I was honestly surprised that I did. I figured it was a scam and I would not receive it at all. But right away I was told to not return it to the return address, which was a US address. As if I would try to without having any authorization for the return? And then I had to prove that I indeed received the product by providing a photo of the sweater, the UPC code which was on the bag, and a copy of the tracking number. Why? Why was there any doubt that I was the purchaser and paid for this item when it was all outlined in the email? I only wish that I had seen their guarantee notice before I responded back to them the last time. They offered me a 15% coupon for my next purchase and I said never.