The customer service is horrid
The customer service is horrid. Musician's Friend sends emails and posts guarantees on their website, that they can't fulfill, don't care whether or not they honor, and gaslight the customer for having expectations. I was treated like trash, got upset, was hung up on twice, then received a call from a supposed supervisor who doubled down on the company's miserable efforts while complaining about his feelings. I spent a lot of money with this company over the years, and today's experience nauseates me.