Very frustrating…
My experience with Cruises.com has been extremely frustrating. After multiple repricings and booking changes, my account clearly shows an overpayment balance of $684.62, yet I have been given different refund amounts depending on who I speak with. The lack of consistency and basic understanding of my account has caused unnecessary stress. Customers should not have to repeatedly explain their own billing details or correct representatives about refund amounts. I requested escalation and spoke with a supervisor, but the supervisory support was very unprofessional. I had difficulty getting anyone to assist me properly, follow through, or provide clear answers. Even at the supervisor level, there was no ownership or resolution. When it comes to customer money, accuracy, accountability, and professionalism matter. This experience has shown serious gaps in training, communication, and management oversight. Because of these issues, I will not be booking with this agency again.