Bad Support
So, I messaged after sales about an issue with my 3D printer. Took them 48 hrs to respond. It's now going on another 48 hrs for them to get back to my response. Sent them everything they asked [invoice, SN, logs] and even a video of the problem. For a printer only being 3 months old and only a total of 6 days of printing for it to fail it's a disgrace. Spending $600+ on a printer only to be ghosted by after sales is disgusting. Stand by your product, if you aren't going to provide support for a broken printer at least refund my money or provided a like new printer. Update: So, after a 60 days of going back and forth with Support and then sending me parts to "replace/test" to see if my problem would be fixed, it didn't after installing those parts, my bed mesh became severely warped. I asked them in a follow up email about a replacement since the parts didn't work, a bang was noticed when self checking. They stated they would send a replacement unit and had me fill out the required shipping information. Then 24 hrs later, came back and said "No". How can one detected problems with a printer with 3 months of ownership and 6 days of actual print time? I've owned two different 3d printers and those companies admitted to a manufacturing defective and honored the warranty. Creality doesn't.