Worst experience
Worst experience my journey booked with Swami Travels from Pune Wakad to Borivali, Mumbai. At the time of booking, the route was clearly shown as via Western line, with Borivali displayed as the final drop location. Based on this confirmed information, I booked an upper single sleeper seat due to a medical back condition and my regular overnight weekend travel between Pune and Mumbai. Despite the operator having complete access to my seat number and drop location, I was never informed—neither at boarding nor during the journey—that: The bus would not go to Borivali, and Borivali passengers would be forcibly transferred to another bus. While I was asleep, I was carried to a different route on the Central side without my knowledge or consent. I later learned that the staff allegedly “announced” Borivali passengers from outside where they usually sit without entering the sleeper area or ensuring that passengers were properly informed. This was told to me by the fellow pax that they didn’t come inside. I ultimately had to get down at Pallava City Flyover, an unfamiliar and unsafe location, and it took me over 3.5 hours to reach my residence. As a woman travelling alone, this constitutes a serious breach of duty of care, passenger safety, and service ethics. Waking up in an unknown location and being abandoned far from the booked destination is not merely inconvenience — it is endangerment. And giving me a compensation of 100rs lol Don’t book from this app please