Negative Review
Negative Review – Persol Frame and Lenses Purchase (CAD 704) We purchased a Persol frame with prescription lenses for a total of CAD 704 as a New Year’s gift in Lenscrafters store ( rue St. Catherine, Montreal, QC). Unfortunately, the frame we received was significantly warped. When we contacted the store, we were initially refused a refund. Instead of acknowledging the defect, the staff attempted to “fix” the frame on site. The frame was repeatedly heated together with the installed lenses for approximately 45 minutes and manually twisted. The frame was audibly creaking and appeared close to breaking. As a result of these actions: • The original defect of the frame was not corrected; • The lenses were damaged — the coating was visibly affected; • The lenses became unusable. When we expressed concern about the risk of damage, the employee responded in an unprofessional and dismissive manner (“don’t tell me what to do”). It became clear that the work was not handled professionally. Only after repeated complaints and insistence were we refunded the following day. Summary: • Defective product; • Initial refusal to issue a refund; • Unprofessional handling that caused additional damage; • Poor customer service. I do not recommend the LensCrafters shop for business. This experience cost us time, stress, and CAD 704.