Underwhelmed
Placed an order. After DAYS I was uninformed that the order "couldn't be processed." I called the store and a polite but curt store rep mid sentence said "I'll transfer you to customer service", at which point a rep came on said, "the order was stopped because os suspected fraud." She knew nothing else, and wanted to transfer me again. She was just as curt (but not rude) and unhelpful. I was trying to buy a travel backpack. I'm not running a gauntlet to earn the right to be your customer. BAD experience, stem to stern.