After some back and forth …..
I contacted customer support because the Jovs shorts I received as a Christmas present stopped working altogether after 4 days. They requested videos which I sent and then wanted me to use a different charging source and to also record what would have been a lengthy video, which was ridiculous imo. After a couple back and forth emails, support offered to resend a replacement - if I updated my review focused on support I’ve received. I am satisfied that they’ve now offered to replace the item which literally only worked 2 times (1X/day) and then on the third day was glitchy and reduced usage time and by the fourth day wouldn’t hold a charge. I will update my review once the item is received and am able to use consistently,