DO NOT USE OR RECOMMEND
This experience has been completely unacceptable. To be very clear, this situation has nothing to do with someone at my apartment complex stealing my package. The issue is entirely due to SKYNET delivery driver’s actions. The driver marked my package as delivered and submitted a false delivery photo, even though the package was never actually delivered to me. My apartment complex uses a Luxer locker system, and your driver failed to properly register the package as required. Because of this failure, there is no locker record and no way for apartment management to locate the corresponding video footage. Had the package been registered correctly, the delivery could have been easily verified. The company’s failure to follow basic delivery procedures has made that impossible. It has now been over a month, and I still do not have my package. I spent over $200 on an order from Pedro that was meant to be a birthday gift for my mother. I have received neither the item nor a refund, and no one has taken accountability for the driver’s misconduct. I am being expected to absorb the loss for a delivery that was mishandled and falsely marked as completed. That is outrageous and unacceptable. I will never recommend this company as a shipping provider and strongly advise businesses to reconsider using a delivery service that cannot ensure honest deliveries, proper documentation, or accountability when things go wrong.