Alright, customer service need improving though!
The printer that I ordered (Creality HI Combo) came in excellent condition and overall quite good. Sadly customer support is quite slow with this company and should definitely be improved. After about 3 months of occasional use (like once a day for around an hour or two), the nozzle has accumulated a lot of gunk on it that is now bleeding into prints. Also, a much worse situation, I cannot get a screw out of my printer head cover (only 3 months of use!!!). I have tried literally everything I can think of (screw extractor, etc.). Unfortunately, I cannot get a technician to come to my house because there are none for this sort of thing in my area (actually state for that fact). This means that I have been on customer support for quite some time about this issue. Overall, I would still recommend Creality for buying a 3D printer, but just let them know that customer service is not great and doesn’t help that much (they just give out gift cards). I hope that this review will give you the information about Creality.