So terrible
I bought an item and provided a personal photo for the custom made item. They hired a courier from a random company I’ve never heard of and that courier threw my package somewhere in my apartment building or never delivered it. The courier took a photo of a random package that didn’t have my name on it. I reported the issue to hicustore and they told me they weren’t going to do anything about it and the courier had to give me something to give to them even though they hired them. They took my money and offered no refund. I asked to speak to a manager and no one ever contacted me again to this day.