Welcome to Hicustore.We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience.Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we believe that personalization is the most sincere way to express your love and care to the person you love. From daily gifts and commemorative gifts to holiday gifts, regarding the selection of customized products, we believe you will be able to find a satisfactory gift in Hicustore, and the unique gift will be delivered to your loved one with your heart.Your satisfaction and happiness is our priority. We are proud that when this gift made and sent by Hicustore can bring happiness to you and the recipient, when smiles and happiness appear, the "Love means once more" we have always insisted on has meaning. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Most reviewers were unhappy with their experience overall. People frequently expressed frustration regarding the extremely poor customer support, noting that emails went completely unanswered for weeks when asking about delayed orders. Additionally, consumers frequently stated receiving badly damaged goods or custom items that bore absolutely no resemblance whatsoever to the original photographs submitted.
Though some customers had a positive experience, a small group of reviewers noted that their customized items arrived safely and in good condition. These few people were genuinely thrilled with the final outcome and extremely happy with the overall quality of the personalized products they received.
If I could give this vendor less than 1 star I absolutely would.
I placed an order with them based on their website claim of shipping taking place within 7 days of placing your order. Over two weeks later and multiple emails (that were flatly ignored) I had zero indication that my products had been shipped.
I filed a dispute with PayPal and their response to PayPal was (paraphrasing here...) "we got really behind, please be patient and we'll get to it eventually."
Ultimately I was issued a refund by PayPal.
Fraudulent company!!! Save yourself the time and effort, RUN!!
This fraudulent company should be removed from all websites. Impossible to get a hold of, when they do respond its excuses.
Waste of time, effort and money. Complete scam site, ordered 2 cards and completely let down.
Website stated shirt brand was comfort colors and we received a very cheap version. Customer service was unhelpful and responded saying correct product was delivered.
Paid £55 for a pokemon card of my sisters dog who passed away and wanted to give her something for her birthday she can keep as a momento, this was ordered 12th June, its now 23rd July... 6 weeks status of order says shipped, they won't reply to emails so I have raised a dispute with PayPal to get a refund, AVOID!!!!
At first. I was worried. I made my purchase before reading reviews. The contact was limited. But at last I recieved my card. It turned out even better then expected. Holographic tag team anniversary card. Came in the hard case.
Anyone wondering if its a scam. I am proof.
I honestly thought I was getting scammed but at least I got it! It only took 2 weeks which was great. My only complaint was they used chat gbt to create an image and it just wasn’t worth the $60.00. I would’nt order again from this site but I wouldn’t say it was a scam either
Ruined my order and ignored me until I threatened fraud
I placed an order for delivery before the holiday. The website requires you to include your customization (the name, color etc that you want) before you can place the order. Three days later, I get a message from customer service telling me that they can't complete my order until I give them my customization. I ask them why they're asking me for this information when I provided it when I placed the order? They never respond. By now, it's too late to receive the order in time for the holiday. I tell them to just cancel the order and refund me. Another day goes by with no response. I email again for them to cancel the order and refund me. Another day goes by with no response. It's not until I threaten them that I'm going to contact my bank to reverse the charges and have them investigated as a fraudulent entity that they finally respond with a refund notice. Nothing else - no apology; no explanation. Terrible company. Don't waste your time, effort, or money on them. They may not be crooks, but they're clearly not professional enough to be in a retail business.
I would give 0 stars if I could. I ordered a card on February 8th and I still haven't received it! I have tried to contact the company several times and most recently to ask for my money back. but they choose not to answer me. STAY AWAY! They are scammers!
They altered the picture I sent them without contacting me first. It’s been over 2 months and I keep getting the same emails - we’re processing your order be patient.Horrible customer service. Website says they will replace any errors, bunch of lies. What started as a cute surprise is now a huge failure. Don’t waste your time or money with this company.
Review of HiCustore (hicustore.com)
I want to share my experience with HiCustore (hicustore.com) so other people can be careful before ordering.
I placed an order on their website and decided to cancel it about 3 hours after placing the order. According to their cancellation policy, orders canceled within 3 working days should receive a full refund.
I contacted their support email within that time to cancel the order. However, they did not respond for 7 days. When they finally replied, they said the order could not be canceled anymore because the product was already being made.
This is confusing because their policy states:
“We will dispatch your order within 3 working days of placing the order. If you cancel your order within 3 working days, you will receive a full refund.”
Since I contacted them only 3 hours after placing the order, I expected the cancellation to be accepted according to their own policy.
When the product eventually arrived, the quality was also very poor and did not match what was shown on the website.
Because of this experience, I recommend that people be careful and research HiCustore before ordering from hicustore.com.
Timeline of my experience:
-Order placed on hicustore.com
-Cancellation requested about 3 hours later
-Support replied 7 days later
-Cancellation denied despite the stated 3-day cancellation policy
-Product received with very poor quality
This review reflects my personal experience with HiCustore.
Purchased two cards and spent over 200$
Paid for vip service never was contacted
Waited weeks and contacted them
One came 3 weeks from order
The other came over a month after ordering
The cards were not holographic as I paid for
Also mislabeled
Do not waste your time
Item never arrived- was ordered for valentines gift and even paid for express shipping! Not responding to any emails so am currently fighting through my bank
I have ordered a personalized card since over a week ago, I haven't got an email yet to tell me it's ready for shipment, (and the shipment is taking up to 3 weeks according to other reviews?). I have tried to contact the support for days now, but I get no answer at all. I'm afraid I have spend 60$ for nothing.. DO NOT WASTE YOUR MONEY HERE! It's by far the worst thing I have ever experienced in an online "store"
Absolutely horrendous! Do not order from this website or this company it is a scam! They claim their customer services Is always on hand to help however it’s been a month now and still haven’t received a reply to my email, messaged on Facebook and they read and ignored the message. Box and parcel was broken and damaged on arrival! No response from anyone at this company so clearly I have no chance of getting my money back. Save your money and spend it somewhere that isn’t a scam!
While the customer service is non-existent, hicu store delivered. I'm bloody stoked with it. Took about 3 weeks for it to turn up to NZ. But I couldn't have asked for a better Valentines present.
I'll give them 5 stars even though they have no customer service, just don't get the HD image to email, because they didn't deliver on that. But the card is so sick.
As others have said something has changed and has gone very wrong with this company. Do not waste your money. Had two previous orders in November and early January that arrived fine and were fantastic quality (Personalised Cards) so immediately ordered another. This one has been a none mover for 20 days now. Emailed for support and got a reply to say it has shipped but the tracking shows as "waiting for shipment" and has done for two weeks now. No responce to multiple emails sent and despite paying for "VIP" service hoping it would arrive on time to be a gift this was more money wasted. Currently waiting one more time before trying to activate a charge back but at this stage don't waste your time with a purchase!
I bought an item and provided a personal photo for the custom made item. They hired a courier from a random company I’ve never heard of and that courier threw my package somewhere in my apartment building or never delivered it. The courier took a photo of a random package that didn’t have my name on it. I reported the issue to hicustore and they told me they weren’t going to do anything about it and the courier had to give me something to give to them even though they hired them. They took my money and offered no refund. I asked to speak to a manager and no one ever contacted me again to this day.
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