Very Good Customer Service
I have ordered several RC products from Toucan. Some shipped right away and some took a week or more to ship. Obviously, the items I bought from the Chinese warehouse take a while to arrive due to overseas shipping and customs clearance. Whenever I have a question, they have responded. Keep in mind, answers come from China so there is a significant time difference. I made a mistake when I ordered a couple 7000mah batteries because I ordered them with the wrong connector. I sent a message informing them of that fact and was greatly surprised when I received a response that they noticed my mistake and corrected it prior to shipping the batteries. I have been in communication with their customer service rep named Lucas and he has always responded in a timely manner.