EA is an awful company with even worse practices…
A trashy company with horrible business standards, allowing cheaters and exploiters to run rampant in their game so long as they pay the fee to play. If you try to report someone, they ignore it. You try to get an agent, your unable as all they use is an AI system that is unreliable and only around to try and avoid liability. It's a trash company that should have gone bankrupt 15 years ago.