I have NEVER encountered a company so…
I have NEVER encountered a company so careless, evasive, and outright negligent. This entire experience started badly from the very first day. The digital lock handle was installed visibly slanted, showing there was no basic quality check done after installation. Despite this being a clear workmanship issue, the case was casually “closed” after a site visit, with no proper acknowledgment of how such an obvious defect passed inspection in the first place. Unfortunately, that lack of checks turned out to be a pattern — not an exception. PRISM+ handed over my purchased digital lock items to a completely unknown and unauthorised person, without my consent, without verification, and without even knowing who that person was. I did not appoint any “representative”. PRISM+ insisted on one after the fact to cover their own mistake. When I later discovered that almost every essential item was missing — WiFi gateway, letterbox lock, keys, RFID cards, RFID stickers, charging cable, lock pin — PRISM+’s response was not to fix the problem, but to wash their hands of it. Their so-called “proof of delivery”? • A photo showing items at an address (not handed to anyone) • A checklist signed by someone who is not me • Zero photos of the person who allegedly received the items • Zero accountability for giving customer property to a stranger When pressed, PRISM+ repeatedly told me to “check with whoever was on site”, despite me clearly stating no one received anything and the signature was not mine. That is not customer service — that is deflection. Even worse, they tried to shift blame by saying I raised the issue “four months later”, as if customers are legally required to camp at construction sites to audit PRISM+’s deliveries. When asked if any law actually supports this excuse? Silence. Let’s be clear: This is not a misunderstanding. This is operational negligence. This is poor chain-of-custody control. This is a company refusing responsibility after losing customer property. The end result? I paid for a full digital lock system and was left with just a lock and nothing else — and PRISM+ considers the case “closed”. If you value basic competence, secure handover, and a company that owns its mistakes, do not buy from PRISM+. If anything goes wrong, you will be blamed, stonewalled, and dismissed. Absolutely unacceptable.