Terrible customer service - too much waffle and lies
SBE Repair Reference: 1-31-10-7771019-001 My phone has developed a pink line on the inner screen after 14 months of very gentle use. The phone is pristine. I am now in my 3rd week without my phone - V3. This is a flapship phone and the service - lies I have been told are not acceptable. If I don't get resolution by 4pm 12 Feb 26 I will be forwarding a letter before action and then commencing an online claims against the company. Wonderful phone - until it went wrong. UPDATE: My phone was returned to me on Tuesday 17th, fixed and in the same condition I sent it. The whole process took 3 weeks which isn't acceptable but I now have a working phone again.